Product: Stratusphere FIT/UX
Product Version: 6.5.1
Expires on: 365 days from publish date
Updated: February 24, 2022
Problem:
Machines are not able to register and report to the hub. C:\Program Files (x86)\Liquidware Labs\Connector ID\imgrcomm.txt will have an error that looks like this:
REASON: Error registering ConnectorId with Center: SOAP-ENV:Server [Fault: com.trustednetworktech.identity.common.ServiceException]
DETAIL:
DETAIL: Unknown error code: 2202 (2202)
DETAIL: No disk space available on HUB
If you have collectors, persistent machines may be able to report since they were previously registered, retained their Stratusphere certificate, and continued to report the to collector rather than the hub. New or non-persistent machines would have the error above.
Possible resolution:
If the hub's /opt/tnt/var filesystem reaches 70% capacity, new registrations will fail. SSH into the hub as friend/ec2-user/azureuser depending on your appliance type and run the following:
sudo bash
find /opt/tnt/var/mentok/ -name *xlsx -delete
cp /etc/systemd/system/lwl-natsd.service /etc/systemd/system/lwl-natsd.service.BACKUP
sed -i -e 's+1024 / 4+1024 / 5+' /etc/systemd/system/lwl-natsd.service
systemctl daemon-reload
systemctl restart lwl-natsd
You can verify /opt/tnt/var is below 70% with this command. The registration issue should be resolved if so:
df -h /opt/tnt/var/
This change will be implemented in the version 6.6.0 release.