Product: Stratusphere FIT/UX
Product Version: 6.6.2 - 6.7.0-5
Expires on: 365 days from publish date
Updated: February 9, 2026
Problem:
Stratusphere version 6.6.2 appliances (Hub and Database) that have been upgraded to 6.7.0-5 may encounter an upgrade failure when applying the Cumulative Hotfix for Stratusphere 6.7.0-5.
Hub console status page:
- Hub /var/log/lwl-update.log may have a line with the following error:
Problem: The operation would result in removing the following protected packages: lwl-hub, lwl-hub-common
Database console status page:
- The DB status page's Main PID having (postmaster) indicates Postgres v12 (Postgres v16 DB's would have (postgres) instead
- DB /var/log/lwl-update.log may show:
Problem: The operation would result in removing the following protected packages: lwl-db-server
The issue occurs due to a misconfigured package exclusion for Postgres v12, which is End-of-Life as of November 2024. This issue does not affect appliances which were deployed as version 6.7.0-x or later, which run Postgres v16. See Stratusphere Upgrade & Migration Guidance for more info on Postgres v12 End-of-Life.
Possible Resolution:
Console or SSH into your Hub AND Database appliances as the standard friend, ec2-user, or azureuser credentials, then run the following command on each appliance. Use shift + insert or shift + right-click to paste into an SSH session. (Skip the database steps if no separate DB appliance):
psql -V- If output shows PostgresSQL 12.x, proceed with the rest of the steps to resolve the hotfix upgrade issue. If output shows PostgresSQL 16.x, STOP HERE and consult the following KB article for general troubleshooting and/or contact Liquidware Support: Troubleshooting 6.7.0-x Hotfix upgrade
Correct dnf/yum config for Postgres v12 appliances:
sudo bash
sed -i -e 's+llvm\*19\*+llvm\*20\*+' /etc/dnf/dnf.conf
ln -sf /etc/dnf/dnf.conf /etc/yum.confThis should replace the llvm*19* exclusion with an llvm*20*. Run the following to confirm yum.conf is symlinked to dnf.conf and that the proper exclusion is in place on both the hub and DB:
ls -l /etc/yum.conf /etc/dnf/dnf.conf; cat /etc/dnf/dnf.conf- Output should show:
-rw-r--r--. 1 root root 171 Feb 4 16:46 /etc/dnf/dnf.conf
lrwxrwxrwx. 1 root root 17 Feb 4 16:46 /etc/yum.conf -> /etc/dnf/dnf.conf
[main]
gpgcheck=1
installonly_limit=3
clean_requirements_on_remove=True
best=True
skip_if_unavailable=False
localpkg_gpgcheck=True
exclude=postgresql16* post*_16 llvm*20*
Run the upgrade (on hub and DB):
yum upgrade -yThe output will show "Upgrading" package lines followed by "Complete!". After the upgrades finish, reboot the database by running:
reboot nowAfter the database boots, reboot the hub:
reboot now
The console status pages should now show the build date of the last applied Cumulative Hotfix for Stratusphere 6.7.0-5...
..as well as the build version displayed at the bottom of the web UI. Give the hub services 5-10 minutes to initialize after it boots before checking, and make sure to test logging in to the UI: