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Strat CID Agent w/ Last Contact Doesn't Report Stats to HUB w/ Working WMI & ProfileUnity Installed

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Symptoms

  1. CID Agent installed with a combination  of Profileunity/Stratusphere agent deploymed on the Master Image.
  2. CID Agent reports to Stratusphere HUB both on the Master Image and Child Image with a last contact but no data in the inspectors. Although wmi is functioning on the child image the error reports the following in the Stratusphere Event Log:

"No application statistics reported. Ensure WMI or other statistics gathering mechanism is enabled on the machine."

3. Tested WMI using wbemtest to see if wmi raw stats are there using the query option after connecting on with defaults:

a. SELECT * FROM Win32_PerfRawData_PerfProc_Process

b. Raw stats were being queried.

4. Used Perfmon to review and see Process > Private Byte > Tntgrd

a. Resulted in working.

 

 

Guide

 

Summary

Resolved with disabling service configuration modules in the ProfileUnity LWL.ProfileUnity.Client.CmdService.exe.config found in the netlogon folder of PU deployment and the client.net.zip.

 

1. Navigate to your netlogon share for Profile Unity

2. Find the client.net.zip

a. Open and navigate the zip file to find LWL.ProfileUnity.Client.CmdService.exe.config

b. Copy it to desktop

c. Open it with Notepad

d. Change the following values to False, disabling some PU services conflicting with Stratusphere.

 

</setting>
 <setting name="RunClientOptimizationLodctr" serializeAs="String">
 <value>False</value>​
 </setting>
 <setting name="RunClientOptimizationPcoip" serializeAs="String">
 <value>False</value>
 </setting>
 <setting name="RunClientOptimizationPrecache" serializeAs="String">
 <value>False</value>

 

3. Save the File

4. Replace the file in the client.net.zip with the newly modified one from the Desktop.

3. Restart Machine.

 

Final: The issue here resides with WMI rebuilt command built into ProfileUnity that appears to be conflicting with the command already provided in the Strat CID Agent to do the same. It is possible they are kicking off at the same time and one just needs disabling. PU has the config accessible to do so.

 

Reference KBs:

.- https://www.liquidware.com/support/articles/210640003-Event-log-shows-ignoring-invalid-report-and-CID-gets-WMI-initialization-error

- https://www.liquidware.com/support/articles/360033876051

 

Product: Stratusphere FIT/UX in partnership with ProfileUnity 6.8.3 v7520

Product Version: 6.1.5 and up

Expires on: 365 days from publish date

Updated: November 24 2020

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