Problem:
My ProfileUnity console was processing licenses and now the list of licensed users is incomplete. No new users's licenses are showing on ProfileUnity server's licensing page. Also users are receiving message: "No ProfileUnity License Server defined. Please contact your system administrator. "
Description:
Resolution:
1) Restart ProfileUnity Server (Windows Server Reboot)
2) Please add following directories and processes to the exclusion list of Anti Virus installed on the ProfieUnity console server(s):
Exclude these directories from active monitoring:
- C:\Program Files (x86)\Liquidware Labs\ProfileUnity
- C:\Program Files\erl9.1
- C:\Program Files\MongoDB
- C:\Program Files\RabbitMQ Server
(Optional) List of Processes to exclude from active monitoring:
- C:\Program Files (x86)\Liquidware Labs\ProfileUnity\FlexDisk\FlexDiskService.exe
- C:\Program Files (x86)\Liquidware Labs\ProfileUnity\ProfileUnity.Host.exe
- C:\Program Files\erl9.1\erts-9.1\bin\erl.exe
- C:\Program Files\erl9.1\erts-9.1\bin\erlsrv.exe
- C:\Program Files\erl9.1\erts-9.1\bin\epmd.exe
- C:\Program Files\erl9.1\erts-9.1\bin\inet_gethost.exe
- C:\Program Files\erl9.1\lib\os_mon-2.4.3\priv\bin\win32sysinfo.exe
- C:\Program Files\MongoDB\bin\mongo.exe
- C:\Program Files\MongoDB\bin\mongod.exe
Product: ProfileUnity-FlexApp
Product Version: 6.8.x