Product: Stratusphere FIT/UX
Product Version: 6.7.0-1, 6.7.0-2, 6.7.0-3 (up to Windows CID version 6.7.0-5)
Expires on: 365 days from publish date
Updated: September 12, 2024
Problem:
tntupdsvc (Liquidware Software Update Service) causing CPU spikes on endpoints
Resolution:
To stop the service from collecting process write information in any version of the 6.7 CID, you may add a registry key and restart the Connector ID. The option will remain in the UI settings, but they registry key will ensure that the CID function for obtaining process writes is never called.
"C:\Program Files\Liquidware\Connector ID\idcontrol.exe" stop
REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Liquidware Labs\ConnectorID" /v DisableETWFileStats /t REG_DWORD /d 1 /f
"C:\Program Files\Liquidware\Connector ID\idcontrol.exe" startThe following entry will be logged in C:\Program Files\Liquidware\Connector ID\tntupdsvc_log.txt, confirming the registry key took effect.
tntupdsvc[368] 2 2024-09-06 11:46:53 get_ETW_config::m_bEnableFileETW disabled.