UX Overview Summary fails to load

Problem:

• Stratusphere UX > Overview > Summary tab fails to load completely.
• Top 10 Users/Machines by Workload Ranking widgets may show "Retrieving data" for an extended period of time.

Possible resolution:

Console or SSH into the hub as the default user (friend / ec2-user / azureuser) and run the following commands. This will disable the widgets mentioned above, showing an 'Error retrieving data' and allow the page to load. 

sudo bash
cd /opt/lwl/servicemix/etc/lwl/overview/sql
mv top-10-machines-by-workload-ranking.table.sql top-10-machines-by-workload-ranking.table.sql.save
mv top-10-users-by-workload-ranking.table.sql top-10-users-by-workload-ranking.table.sql.save

This is a temporary workaround, a fix will be made on a later date.

 You may Hide the widget by clicking the three dots in the corner.

And you can un-hide using the Hidden Cards option at the top of the page.

Product: Stratusphere FIT/UX

Product Version: 6.7.0-1, 6.7.0-2, 6.7.0-3

Expires on: 365 days from publish date

Updated: August 23, 2024