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Connector ID Exclusion list for Antivirus

Ryan Wilp
  • Created:
  • Updated:

Problem: 

  • Antivirus flagging Connector ID files and directories
  • CPU spike for Connector ID  or AV processes

Resolution:

Connector ID Default Installation Path

Exclude the entire version 6.7 default install path which is "C:\Program Files\Liquidware\Connector ID" folder, and all sub-folders and files.  Pre 6.7 default install path is "C:\Program Files (x86)\Liquidware Labs\Connector ID"

Each A/V solution has different ways for specifying recursion, ie C:\Program Files\Liquidware\Connector ID* or C:\Program Files\Liquidware\Connector ID**

Or you can list out all the exe's separately in the Connector ID folder by running:
dir /b /s /a-d "C:\Program Files\Liquidware\Connector ID\*.exe"

And add them separately as exclusions.

 

All .exe and .dll files are within the Connector ID directory. Logging is mostly done within /Connector ID, as well as %PROGRAMDATA%\Liquidware\ConnectorID for user sentiment/Windows notification logs.

 

The Connector ID services are tntgrd, tntdatasvc, and tntupdsvc.

 

Full .exe list (assuming default install path):

C:\Program Files\Liquidware\Connector ID\idcontrol.exe
C:\Program Files\Liquidware\Connector ID\lwl-chrome-monitor.exe
C:\Program Files\Liquidware\Connector ID\lwldatasvc.exe
C:\Program Files\Liquidware\Connector ID\lwlToastTrayApp.exe
C:\Program Files\Liquidware\Connector ID\speedtest.exe
C:\Program Files\Liquidware\Connector ID\tntcpl.exe
C:\Program Files\Liquidware\Connector ID\tntdatasvc.exe
C:\Program Files\Liquidware\Connector ID\tntgrd.exe
C:\Program Files\Liquidware\Connector ID\tntupdsvc.exe
C:\Program Files\Liquidware\Connector ID\diag\comp\curl.exe
C:\Program Files\Liquidware\Connector ID\diag\comp\diag_comp.exe
C:\Program Files\Liquidware\Connector ID\diag\health\diag_health.exe
C:\Program Files\Liquidware\Connector ID\diag\net\netDiagClient.exe

DLLs:

C:\Program Files\Liquidware\Connector ID\getopt.dll
C:\Program Files\Liquidware\Connector ID\libeay32.dll
C:\Program Files\Liquidware\Connector ID\libexpat.dll
C:\Program Files\Liquidware\Connector ID\liblz4.dll
C:\Program Files\Liquidware\Connector ID\lwl-com-ext.dll
C:\Program Files\Liquidware\Connector ID\lwl-msi-ext.dll
C:\Program Files\Liquidware\Connector ID\msvcp140.dll
C:\Program Files\Liquidware\Connector ID\OpenHardwareMonitorLib.dll
C:\Program Files\Liquidware\Connector ID\ssleay32.dll
C:\Program Files\Liquidware\Connector ID\vcruntime140.dll

Miscellaneous:

C:\Program Files\Liquidware\Connector ID\tntidnty.cpl
C:\Program Files\Liquidware\Connector ID\OpenHardwareMonitorLib.sys

And finally any automatic upgrades that we run will run from:

C:\Program Files\Liquidware\Connector ID\updates\

 

Product: Stratusphere

Product Version: All

Expires on: 365 days from publishing

Updated: March 27, 2024

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