Problem:
Support Requests Diag Logs from your Stratusphere Hub
Symptoms:
There are Stratusphere errors and support needs additional logs to diagnose the problem.
Possible Resolution(s):
Version 6.7+
Log into the Administration section of the Stratusphere UI (default admin account is 'ssadmin') and navigate to Event Log > Support Logs > Download logs
Versions before 6.7
Log onto your Stratusphere Hub with your admin account (default admin account is 'ssadmin').
Change the address URL to:
https://<YOUR-STRATUSPHERE-HUB>/vscenter/app/admin/im-diag.html
When prompted enter:
User Name: diag
Password: diag
Once you are logged in, click on Download Logs link in the upper right corner.
You may email the log files to Support, or request a FTP account to upload it for further diagnosis.
Product: Stratusphere FIT/UX
Product Version: 5.6.x and above
Expires on: 365 days from publish date
Updated: Apr 16, 2015