Problem:
Support Requests Diag Logs from your Stratusphere Hub
Symptoms:
There are Stratusphere errors and support needs additional logs to diagnose the problem.
Possible Resolution(s):
Version 6.7+
Log into the Administration section of the Stratusphere UI (default admin account is 'ssadmin') and navigate to Event Log > Support Logs > Download logs
Versions before 6.7
Log onto your Stratusphere Hub with your admin account (default admin account is 'ssadmin').
Change the address URL to:
https://<YOUR-STRATUSPHERE-HUB>/vscenter/app/admin/im-diag.html
When prompted enter:
User Name: diag
Password: diag
Once you are logged in, click on Download Logs link in the upper right corner.
If the logs fail to download, proceed by logging in to HUB or DB or Collector with a winscp client or cmd to download logs manually.
Winscp Client:
CMD:
scp friend@<ip.or.dns>:/var/tmp/*.zipscp -i C:\PATH\TO\KEY\KEYNAME.pem ec2-user@<aws-ip.or.dns>:/home/ec2-user/FILENAME %USERPROFILE%\Desktop\
You may email the log files to Support, request a OneDrive link or request an FTP account to upload it for further diagnosis.
Product: Stratusphere FIT/UX
Product Version: 5.6.x and above
Expires on: 365 days from publish date
Updated: Apr 16, 2015