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PCoIP counters missing with AWS or UniDesk/Horizon View Deployments

Steven Hajek
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Problem:

PCoIP metrics are not showing up in Stratusphere;  i.e .Advanced, Remote Display tab - no data was returned and you don't see the PCoIP counters in Perfmon listed like below:

Possible Resolution(s):

Amazon Workspaces (AWS)

Run the following to enable performance counters on an AWS deployment.  May need to set to run at login if the issue is persistent. (Run as administrator)

C:\Program Files (x86)\Liquidware Labs\Connector ID\admin scripts\AmazonWorkSpacesTeradiciPCoIPCountersInstallPrep.bat

 

Horizon View, UniDesk, etc..

In Unidesk it is listed in the View Agent layer but gets stripped out once the layer is integrated with the windows OS layer.  Similarily, in Horizon View, when installing the View agent sometimes the PCoIP counters are not properly installed.

Run the following command via psexec or script with login script:

"C:\Program Files\Common Files\VMware\Teradici PCoIP Server\pcoip_perf_installer.exe" /s "C:\Program Files\Common Files\VMware\Teradici PCoIP Server\pcoip_perf_provider64.dll"

Example PSExec command to repair the counters to all running 64-bit machines listed in machines.txt:

psexec -s -d @machines.txt "C:\Program Files\Common Files\VMware\Teradici PCoIP Server\pcoip_perf_installer.exe" /s "C:\Program Files\Common Files\VMware\Teradici PCoIP Server\pcoip_perf_provider64.dll"

NOTE:  This is for 64bit, hence the "***_provider64.dll" file. For32bit you will have the number 32 on the dll file name.

*** NOTE:  For this to work on future deployments, you need to make sure to execute this command within the View Agent layer itself.  If you know the CID layer will always play back AFTER the View Agent layer, then you can delete the existing CID layer, create a new one, run this command, then install the CID in the new layer and you should be set there as well.  The only other option is to integrate the View Agent in the OS layer, making sure to follow it up with this command for good measure.  This command ONLY works AFTER the View Agent has been installed/played back, otherwise the command does not exist.

 

Also, you may come across a situation were after uninstalling and  installing the counters they still do not show up. As per vmware KB, reinstall the Horizon View Agent on the machine and select to install vmware performance tracker: https://kb.vmware.com/s/article/2020457

 

Product: Stratusphere FIT/UX      

Product Version: ALL

Expires on: 365 days from publish date

Updated: Oct 2, 2018

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