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After importing new private certificate to ProfileUnity console the certificate reverts to old certificate after services restart

Lukasz Mikosz
  • Created:
  • Updated:

Problem:

Custom private certificate imports is successful but after restarting the ProfieUnity service the certificate reverts to old certificate. 

Also ProfileUnity.LicenseServer.exe.log might have a message: 

"Licensing certificate in use does not match your Liquidware generated certificate."

 

Possible Resolution(s): 

  1. Snapshot or backup ProfileUnity console
  2. Backup and save ProfileUnity database (Administration\Database\Backup) save .zip
  3. Stop:
    • ProfileUnity Service
    • ProfileUnity Licensing Server Service
  4. Double click your custom certificate in “Local Computer Certificate Store” and go to the Details Tab. Scroll down to "Thumbprint" 

    Copy the "Thumbprint" for later use. 
     
  5. Connect to MongoDB using a Mongo database utility
  6. Navigate to ProfileUnityDotNet > Collections > Key Values and update the local-settings-YourServerName key to reflect the new certificate.  Right click on the local-settings-YourServerName key and Select Document > Edit Document
  7. Find "CertificateHash" and replace the hash with the current certificate thumbprint.

    Find UserCertificateHash and clear it.
    Example before:

    After:

    Update\Save the MongoDB Document.
     
  8. Edit C:\Program Files (x86)\ProfileUnity\Licensing Server\ProfileUnity.LicenseServer.exe.xml 
    Replace "CertStoreThumbprint" with the current thumbprint

     
  9. Save the file. 
  10. Start:
    • ProfileUnity Licensing Server Service
    • ProfileUnity Service
  11.  Verify that PU console is accessible
  12. Verify that certificate is showing correctly in the console
  13. Verify that the API get certificate:
    https://fqdn_console_name.com/api/getlicensingcertificate 
    The output should look like this after providing prou_services account name and password.
  14. Test that users logging in are not getting Licensing errors and logons are recorder in Licensing Logon Log. 

 

Product: ProfileUnity

Product Version: 6.8.5+

 

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