Problem Description:
When logging into a system running ProfileUnity 6.8.5+, users receive a pop-up message on their desktop:
Resolution:
Ensure your client desktops can reach port 443 on the ProfileUnity Console server, as of version 6.8.5 RabbitMQ is no longer used, and the ports have changed. (See below for Documentation Reference)
Also, check that port 5672 is available from clients to the console, for backwards compatibility with any 6.8.4 clients.
To test the connectivity to your License server, you can run this command at a cmd.exe prompt from an affected desktop session: (Note: Ensure the VDI client machines have outbound firewall port 443 TCP enabled).
powershell Test-NetConnection -Port 443 -ComputerName IP or FQDN of ProU Server
6.8.4 Clients:
powershell Test-NetConnection -Port 5672 -ComputerName IP or FQDN of ProU Server
If it fails to connect, confirm these 3 services are running on the ProfileUnity Console server:
If the "Liquidware Labs ProfileUnity License Service" is not started, start it if you can. Wait a few minutes to ensure it stays running. Try rebooting the problem desktop to see if the error returns.
Testing Connection between the machine and the ProfileUnity console:
You can test in session the connection for the port used for licensing fabric requests by running the below via powershell.
For Versions prior to 6.8.5 use this command \ test below
powershell Test-NetConnection -Port 5672 -ComputerName IP or FQDN of ProU Server
For Versions 6.8.5 and newer use this command \ test below
powershell Test-NetConnection -Port 443 -ComputerName IP or FQDN of ProU Server
ProfileUnity 685 current port map for reference
Check for any communication that is blocked by Proxy on port 443.
References:
ProfileUnity 6.8.5 Port Requirements
685 Upgrade of ProfileUnity consoles running 684 and on port 443 will fail to load post upgrade
Product: ProfileUnity-FlexApp
Product Version: 6.8.5+