Problem:
FlexApp package shortcuts appearing without proper icons but function normally
When playing back a FlexApp package and blank shortcuts appear these generally can be corrected.
In this example we used an application called OpenScape.
Extending the package to capture the future changes, followed by manually changing the location of the icon to be used by each shortcut can fix the issue.
1. Extend the Package
2. If the shortcut is not in the Start Menu, go to step 3. If the shortcut is located in the Start Menu, open File Explorer then go to C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
3. Right-click the shortcut then click Properties
4. Highlight and copy the full path of the "Target:" field:
Left-clicking the text in the field
Press Ctrl+A to select all
Press Ctrl+C to copy the path.
5. Click Change Icon
An error showing "Windows can't find the file" can occur but click OK as the error can be ignored.
6. In the "Look for icons in this file:" field replace the path with the path copied from "Target:" earlier:
Left-clicking the text in the field
Press Ctrl+A to select all
Press Ctrl+V to paste
Press Enter to confirm the path
Press OK to make the change
7. Do the same steps from Steps 2-6 for each shortcut then verify each shortcut appears with the correct shortcut icon.
8. Save the package
Product: FlexApp
Product Version: 6.8.4 R2